Linking Your Membership

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Overview

This guide explains how to link your Venue membership to the VenueVue App. Linking ensures you can access your member benefits and account details directly from the app.

Prerequisites

  • Your valid Membership Number
  • The mobile number registered with the Venue
  • A stable internet connection

Linking Your Membership (First-Time Setup)

  1. On the login screen, tap Link My Membership.
  2. Enter your Membership Number and Mobile Number.
  3. Tap Connect.
  4. Enter the Verification Code sent to your mobile.
  5. Check your membership details and press Verify.
  6. If no account exists, create a password to finish account setup.

Possible Messages

  • Membership already linked: Follow prompts to log in or reset your password.
  • User account exists for email: Follow prompts to log in or reset your password.
  • Mobile number does not match records: Visit reception to update your details.

Adding Multiple Memberships

You can link more than one membership to your VenueVue account.

  1. Open the Membership Page in the app.
  2. Tap the multi-card button.
  3. Enter details for the additional membership and press Add.
  4. Once verified, switch between linked memberships using the drop-down menu.

⚠️ Note: A membership number can only be linked to one VenueVue account.

Troubleshooting

  • Didn’t receive verification code? Confirm your mobile number is correct.
  • Membership already linked? Check you are logging in with the correct VenueVue account.
  • Mobile mismatch? Visit reception to update your details.

FAQs

Q: Can I link more than one membership?
Yes, use Membership Manager to add multiple memberships.

Q: My membership is linked to the wrong account. What do I do?
Contact reception for assistance.

Q: What if I can’t log in?
Use the Forgot Password option on the login screen.

Need More Help?

  • Visit the in-app
  • Ask Venue reception to confirm your membership details

Revision History

  • 1.0.0 (2025-10-01): Initial publication